Exchanges and Refunds
Can I return a print?
We are committed to quality products and your satisfaction is 100% guaranteed. If you are not satisfied with the print, refunds and exchanges will be dealt with on a case-by-case basis. Please contact us as soon as possible after receiving your item(s). All inquiries must be received within 14 days from the delivery date. Please include in the body of the email: your order number, the shipping ID, a brief description of the reason for the return, and let us know whether you are seeking an exchange or a refund. Your request will be processed as soon as possible.
We cannot refund gift certificate purchases.
What if my print arrived damaged?
If your order should arrive damaged, please notify us within 7 days of receipt of your order and we will exchange it at no charge or a full refund for the price of the product.
Please send us the following information so that we may resolve the issue in the most efficient and satisfactory manner. Simply take a digital photo of the print and one of the shipping containers it arrived in, attach them to an email and send to [email protected] Please include in the body of the email: your order number, the shipping ID or item number. Your request will be processed as soon as possible and you will receive an email letting you know your replacement is under production.
How do I return my print?
To return your print(s) please pack them in the original tube or box. Be sure to specify the reason for the return and what action you would like us to take: replacement or refund. We strongly encourage you to return your item via a trackable method. Please note that the customer is responsible for returning the print in its original packaging and the print in mint condition on arrival at Mapamundi Factory in order to claim the refund. Damaged, dirty or torn prints will not be accepted. If you have any further enquiries regarding our Return Policy please contact us.
What if my shipment is lost?
While shipments are tracked, some packages can go missing. If your tracking info says the shipment has been delivered and you have not received it, contact the carrier directly. If your shipment is confirmed as lost by the carrier, please contact [email protected] and include your order number and a brief explanation of the issue. We will replace lost prints at no charge.
Please ensure that your shipping address is up-to-date before placing your order. You are responsible for extra shipping costs if a package has been returned to Mapamundi Factory marked “insufficient address” and we need to resend the order due to an address error.