All prints are Digital Pigment prints on museum-quality acid-free papers such as Museum Etching, Canson Rag and Arches Velin. These papers are designed to meet galleries and museum longevity requirements and ensure consistency of shades 200 years old. The choice of paper is suggested by the Photographer according to his or her preferences.
The Mapamundy Factory aims to achieve accuracy between the photographs you see online and your final print. However we cannot be responsible for minimal differences deriving from reproduction techniques that may exist between the presented image and the print. Computer screens may differ and the colour and contrasts of the image on the screen may not look exactly like what you receive. This is because different types of monitors are calibrated differently. Also, any prints with a soft focus or texture work (grain, spots, etc.) were created that way for artistic purposes.
What is the printing process used?
All prints are Digital Pigment Prints using the latest top of the line technology, archival high dynamic inks and 200 years old life paper.
Why do the edition quantities change depending on the print size?
The smaller print sizes are produced in larger editions to make them more widely accessible and that makes then quite affordable. Each photograph is available in one to three formats, depending of the artist choice. The large-scale print size is produced in a small limited edition (3-10) making them more valuable because of the limited number available.
Are the prints signed by the Photographer?
No, the photograph is not signed, instead the Photographer signs a Certificate of Authenticity (COA) which accompanies each print. The COA protects the security and genuineness of your limited edition print.
Is the image size the same as the paper size?
No. Our prints are on different paper sizes and we don’t alter the image size and proportions to fit the paper. Each print has a minimum 0.5 inch white border. Artists are the one making the decision on the final print size according to their work vision.
Certificate of Authenticity
Each purchased artwork is delivered to your door in a safe package. A Hahnemühle Certificate of Authenticity signed by the artist accompanied all limited edition prints. A COA accompanies each print and includes Mapamundi Factory logo, the Photographer’s name, artwork title, size, edition number, date of printing and paper type.
The Certificate of Authenticity was designed to protect the security and genuineness of your limited edition art work and to reduce the risk of forgery.
Each certificate is made of premium deckle edged mould made paper with a Hahnemühle watermark and fluorescent security fibres. A serialized numbered hologram should be added. A second, identically numbered hologram should then be applied to the reverse side of the artwork.
The combination of certificate and hologram assures that each Certificate of Authenticity relates to one particular piece of art.
How long will shipping take?
Shipping time will vary depending on buyer’s location and the delivery times below are provided for reference and cannot be guaranteed. Packages can sometimes take longer to be delivered, especially during busy Holiday seasons.
For special Xpress services for all locations please contact us at [email protected] and we will let you know the additional cost.
Prints generally ship within 7 business days of your completed order. See below for estimated delivery times once the print leaves our shipping facility.
Delivered time (estimated) *
1-2 business days
Rest of Spain
2-3 business days
International Xpress post **
8-10 business days
International all other countries
* Please add an additional 1-2 days for delivery to rural areas ** Available only to the following countries : Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Brazil, Cayman Islands, Chile, China, Curaçao, Cyprus, Czech Republic, Denmark, Dutch Caribbean, El Salvador, Ethiopia, Finland, France, Germany, Greece, Grenada, Guyana, Hong Kong, Hungary, Iceland Ireland, Israel, Italy, Japan, Kenya, South Koreau, Luxembourg, Malaysia, Morocco, Netherland, New Zealand, Norway, Philippines, Poland, Portugal, Saint Lucia, Singapore, Spain, St Kitts & Nevis, Sweden, Switzerland, Syria, Taiwan, United Kingdom
How much will shipping cost?
We offer free shipping to North America on all our artworks. For International orders, shipping is actually at a flat rate of 75$.
How is the print packaged for shipping?
We pack our art with extra care to prevent against damages, and all packages are labeled with special handling instructions.
Why does the amount I’m charged for shipping higher than the postage paid on my package?
Our shipping cost includes both shipping and art handling. This includes the cost of packing materials and the time we spent processing the print order, packing and shipping each print.
Exchanges and Refunds
Can I return a print?
We are committed to quality products and your satisfaction is 100% guaranteed. If you are not satisfied with the print, refunds and exchanges will be dealt with on a case-by-case basis. Please contact us as soon as possible after receiving your item(s). All inquiries must be received within 14 days from the delivery date. Please include in the body of the email: your order number, the shipping ID, a brief description of the reason for the return, and let us know whether you are seeking an exchange or a refund. Your request will be processed as soon as possible.
We cannot refund gift certificate purchases.
What if my print arrived damaged?
If your order should arrive damaged, please notify us within 7 days of receipt of your order and we will exchange it at no charge or a full refund for the price of the product.
Please send us the following information so that we may resolve the issue in the most efficient and satisfactory manner. Simply take a digital photo of the print and one of the shipping containers it arrived in, attach them to an email and send to [email protected] Please include in the body of the email: your order number, the shipping ID or item number. Your request will be processed as soon as possible and you will receive an email letting you know your replacement is under production.
How do I return my print?
To return your print(s) please pack them in the original tube or box. Be sure to specify the reason for the return and what action you would like us to take: replacement or refund. We strongly encourage you to return your item via a trackable method. Please note that the customer is responsible for returning the print in its original packaging and the print in mint condition on arrival at Mapamundi Factory in order to claim the refund. Damaged, dirty or torn prints will not be accepted. If you have any further enquiries regarding our Return Policy please contact us.
What if my shipment is lost?
While shipments are tracked, some packages can go missing. If your tracking info says the shipment has been delivered and you have not received it, contact the carrier directly. If your shipment is confirmed as lost by the carrier, please contact [email protected] and include your order number and a brief explanation of the issue. We will replace lost prints at no charge. Please ensure that your shipping address is up-to-date before placing your order. You are responsible for extra shipping costs if a package has been returned to Mapamundi Factory marked “insufficient address” and we need to resend the order due to an address error.